Christy Sparks
Digital Experience Director · ServiceNow Administrator & Developer

Christy Sparks

Full-stack developer with 10+ years of experience, newly minted ServiceNow CSA, and Digital Experience Director at Hatton-Brown Publishers — building new revenue streams, modernizing platforms, and leading digital strategy across 15+ media brands.

CSA Certified — 2026 Security Clearance Eligible 10+ Years Dev Experience

Built for the platform.
Proven in the field.

I'm a Digital Experience Director and ServiceNow Administrator & Developer based in Alabama, with a Computer Science degree from Troy University and a decade-plus career building custom digital solutions across media, government, education, and nonprofit sectors.

Currently at Hatton-Brown Publishers as Digital Experience Director, I lead digital strategy and revenue development across 15+ magazine brands — modernizing infrastructure and building new paths to growth. My ServiceNow CSA certification and background in workflow automation, scripted ACLs, and scoped application development add a powerful platform layer to that work.

My foundation in JavaScript, PHP, Python, React, and server infrastructure (IIS, AWS) — combined with years of ADA-compliant development at the Alabama Community College System — means I bring both strategic vision and deep technical execution to every project.

10+
Years of development experience
4
ServiceNow platform projects
15+
Production sites managed simultaneously
3
Industry awards received
🔒
Security Clearance Eligible
Public Trust / Secret

ServiceNow Certified
System Administrator

ServiceNow CSA Certified Badge
ServiceNow CSA
Certified System Administrator
Completed: 2026

ServiceNow
Training Projects

Professional
Background

2026 — Present
Hatton-Brown
Publishers, Inc.
Montgomery, AL

Digital Experience Director Current

  • Lead digital strategy across print and digital media brands, identifying and launching new revenue streams through subscription models, digital advertising, and platform modernization
  • Oversee UX, web infrastructure, and front-end development for 15+ magazine properties
  • Architect system improvements to existing publishing platforms, increasing performance, accessibility, and monetization capability
  • Bridge editorial, sales, and technology teams to align digital experience with audience and revenue goals
Jan 2019 — Present
Alabama Community
College System
Montgomery, AL

Webmaster

  • Lead development and content strategy for ADA Section 504/508–compliant sites
  • Manage IIS server configurations, SSL certificates, and application pools ensuring 99.9%+ uptime
  • Implement workflow automation using ticketing systems to route requests by department and priority
  • Design and enforce role-based access controls for content management across 20+ departmental users
  • Optimize SEO, performance, and UX for desktop and mobile
Jun 2018 — Present
Various Clients
Remote

Freelance Web Developer & Marketing Support

  • Delivered custom WordPress solutions for Charter Communications and JROTC
  • Led WooCommerce upgrade and custom dev for Clear Law Institute's large subscription platform
  • Built Python scripts for data migration and automated content processing
  • Developed React components for dynamic user interfaces and real-time data visualization
  • Launched Ton-Up TV streaming service; edited video content with Adobe Premiere and After Effects
  • Integrated third-party APIs (payment gateways, CRM systems) via REST/SOAP protocols
May 2007 — May 2018
Hatton-Brown
Publishers, Inc.
Montgomery, AL

Web Developer

  • Developed and maintained 15+ high-performance magazine websites
  • Founded HB Media to provide custom web solutions for small businesses
  • Standardized workflows, improving uptime and cross-platform consistency

Technical
Expertise

ServiceNow Administration

User & Group Management Roles / ACL Troubleshooting Form & Table Configuration Catalog Item Maintenance Flow Designer Notifications Reporting & Dashboards Update Set Management CMDB Essentials Incident / Request / Change Admin

ServiceNow Platform

Service Catalog Studio & Scoped Apps Business Rules Script Includes Client Scripts UI Policies Scripted ACLs REST APIs CMDB

Programming & Scripting

JavaScript (ES6+) Python PHP React HTML5 / CSS3

Infrastructure & Databases

IIS Server Administration AWS (EC2, S3, VPC) Docker Git / Jenkins MySQL MongoDB REST / SOAP APIs Postman

Web & CMS

WordPress (Custom Themes/Plugins) Drupal WooCommerce Laravel

Design & Compliance

Figma Adobe Creative Suite WCAG 2.1 Section 508 ADA Compliance

Education & Awards

2015

B.S. Computer Science

Troy University — Alabama
2023

AAMA Impact Award

AAMA — Alabama
2020

Medallion Award

Public Relations Council — Alabama
2019

Award of Excellence

Public Relations Council — Alabama

Featured in Multiple News Outlets — Recognized for accessible and community-driven web projects

Let's work
together.

Open to ServiceNow Administrator and Developer roles — full-time, contract, or consulting. Based in Alabama, available for remote and hybrid opportunities.

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